Many food establishments are concern about how clean they look for their customers. They also spend a lot of time in making their establishment look and feel good. However, they do not always watch what their employees are doing.
Here are some of the top five staff errors that could be costing you money and patrons.1) Waiting staff handling money and foodMany small establishments have small staffs, and the staff is in charge of both handling money and handling food. As a result, your patrons could be watching your staff handling money and with the same dirty hands turn around and handle their food.
2) Food preparation done with dirty handsOne of the worst sins your staff can do, is being seen preparing food after handling money, cleaning the floor, cleaning the counters, etc.
Your patrons will have a unsavory taste on their mouths, and may quickly leave your establishment after observing this behavior and never return.3) Food handling by staff using gloves after handling moneyOne of the most amusing sins your patrons could see, is one that happens all the time and is seldom noticed except by the most sensitive manager. This happens when your staff is taking the necessary hygienic steps only to spoil the whole process by handling money while wearing the same food service gloves. A patron watching this will cringe... as he or she wonders just how many germs have been transmitted from the money to the glove and then to their food.
Depending on the customer, they will either complain, say nothing, or just walk-away. In any case, you just lost a patron.4) Excessive perfumeNothing smells more appealing and makes you more hungry than the smell of fresh baked bread or cookies. UHMMM... if one walks into a local bakery and is greeted by this wonderful aroma, one just wants to buy the whole store. However, the opposite is true if you walk to the sand wish shop or bakery and instead you smell the strong smell of obnoxious perfume, or worst the strong body odor of the staff.
Here, most of the walk-ins will quickly exit or never return.5) Sick employeeThere is a certain appeal to be attended by a sick employee... NOT!
This is a sin that really makes your customers run. Swine flu anyone?If your staff is guilty of any of these hidden sins... you need to make some major changes in your establishment.
What you should do1) Set rules for handling food and moneyMake sure your staff does not handle both money and food either with their bare hands or with the same gloves.
2) Train your staff to have situational awarenessMake sure your staff is fully aware of what they are doing, how they are doing it, or what they are not doing.
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